Customer Journey Mapping *online workshop*

Tuesday, August 10
6:30pm - 9:00pm
Price: $10

As a business owner, it’s critical to attract new clients and retain as many existing ones as possible.
 
Since buying is a very emotional process, it’s important for you, as the business owner, to ensure an exceptional customer experience.
 
Your customer’s lifetime journey through your brand shouldn’t be a second thought – you’ll need to engineer it to make it intentional, predictable and measurable. 
 
In this 2-hour hands-on session, you’ll learn:
  • How to create your customer’s journey through your brand by creating a customer journey map
  • 3 critical mistakes to avoid when creating a customer’s journey
  • How to measure the success of your customer journey map 
This session will prepare you to conceptualize and then visualize your customer’s journey in a way that’s going to be very easy to implement. 
 
Come prepared with some blank sheets of paper, some small Post-It or other sticky notes, and a couple of sharpies!

This workshop is part of our summer programming for women entrepreneurs which is being offered in tandem with the ELLEvate Women Entrepreneurs Pre-Accelerator.
 
A networking session is built into the last 30 minutes of this workshop as part of our ELLEvate Women Entrepreneurs initiative.
 
Speaker: Toni Chowdhury, Senior User Assistance Developer|Senior Design Thinking Coach, SAP Labs Canada
 


Pre-registration is required. Available as an online, live streaming webinar. Spaces are limited. Once you have registered, you will receive an email with instructions on how to log on a few hours before the workshop.